Monarque Dar Jerba Zahra

Guests praise the friendly and attentive staff, offering excellent service. The property features three swimming pools with various activities, ensuring a clean and spacious pool area.

I would say they are a sinking ship that is service as usual. This place is not great. Unloved. It needs a lot of attention cosmetically. Also a very good clean. Amazing location with beautiful beaches. Walking around the hotel, things were shut down or abandoned areas. Not clear this is more than one hotel. The Tunisian night was horrific. Squeezing everyone around the pool area (accident waiting to happen) people fighting for food, some simply did not eat that night. Not enough seats no service off staff, people trying to steal tables. Staff doing nothing to help anyone. Days later, we found out they opened up that area for all hotels in one place. My first night after travelling since midnight the day before, we was horrendously low on patience and I wanted to leave as that is what I thought each night would be. Meal times improved, but still people push in. I even watched a very disgusting person take the serving spoon from an item of food, eat from it to sample the item and then place it back. How disgusting and selfish are some people. I felt food was deliberately rationed, too much time taking to cook simple items that you gave up ever returning for more. I would go and queue for pizza for a family of 4. They man would only ever let me take 3 pieces. So I gave up queueing for pizza because I got fed up of going back twice for what should be a quick lunch time grab and go. Instead being vegetarian, I would live off rice, carrots and potatoes because even the pasta station was incredibly slow. Not great for vegetarians. Some meat was raw that my family came across too. Cutlery was an absolute joke. Most days I gave up and ate with my hands. When you got it, it looked like it needed to be binned off. All bent up and not appealing to eat from. Place mats are dirty. First holiday I've been on, and lost weight at an all inclusive hotel. Glasses and water was equally a chore. Puddings were ok. Same selections mostly each day. At breakfast the right side near the herbal teas were covered with ants. We had 2 beach fronted rooms. Air con was not working. Asked reception so many times to fix. Nothing. So we contacted the booking agent who contacted the hotel manager. We was summonsed immediately to see the manager, which was embarrassing. Things we put to him for both rooms..... Air con not working Mould on air con vents Horrible smell in the toilet (room aircon is not working) cockroaches continue to appear in that bathroom. Hairdryer burnt up and needs replacing. Could not use as was melted and setting on fire. Toilet roll was rationed we needed more. Bathtowels we're a joke (take your own and beach towels as you have to pay for them with a deposit, some sound like they have bother getting back) between 10am and 4pm the cleaner said we were not allowed to keep our towels. She got cross because I kept a clean one and moved so they could not take. The other room had one between two persons all holiday when they bought them back. Not hygien